Holiday Inn Ipswich Orwell, an IHG Hotel

We travelled with our little girl to visit relatives a few days before Christmas and expected basic accommodation but the Holiday Inn Orwell exceeded our expectations in every way. The staff were so welcoming and friendly, and nothing was too much trouble for them. Staff went out of their way to ensure my dietary requirements (coeliac disease) were catered to, and that all of the team were aware. I had two of the tastiest gluten free meals in their restaurant that I think I've ever eaten. There was a big breakfast selection, and even a gluten free station so that you could safely make your own toast. The room was spacious, very clean and had all the amenities you'd expect. Very comfy beds too. We were also provided with a travel cot for the little one which was spotlessly clean. The staff are so warm and friendly really make the hotel a lovely place to stay, and were great with our little girl. We enjoyed our stay so much that we joked we should stay for Christmas!

The stay was very good the staff warm and friendly always with a smile makes so much difference, the only down side is the TV set up it is freeview so the channels are not up to much a freest set up would be a lot better, the other concern we do have is the parking in that they have quite a few of the new EV charger units which is fine however as I understand it is only to use when charging and not parking so the car would then have to moved to a normal parking spot which is fine but if you have lost what 15 spaces to EV and then top it up Toyota over the road seems to park there cars on this site as well this is ware I have my concern as there is no off street parking around the Hotel.

Where do I start? Easy to get to location straight off the A14. Minimal, if zero queuing to get to the hotel. Super close to restaurants and fast food places but the in house resturant and bar does lovely food. Fantastic service. You can also get uber eats etc to deliver there really quickly and easily, as long as you meet them in reception. The staff are amazing. Literally, amazing. Genuinely kind, helpful, lovely people that made our 2 week stay so much easier than I thought it would be. William saved the day after my food delivery one evening wasn't eatable and another member of staff, I didn't get his name unfortunately, noticed a bag that I accidently left in the carpark, he brought it indoors and kept it safe for me. Our room had all the things we needed including multiple plug sockets and USB points. A hairdryer, iron and board, daily top ups of tea and coffee. The beds are super comfy and the temperature is easily controlled within the room. We were even able to bring our dog with us. Do not think twice about choosing to stay at this hotel. Absolutely wonderful stay.

It was very accessible; car parking good; check in efficient; room clean including bath room; wifi worked well; breakfast good enough and as expected. All in all very good for the price

We enjoyed breakfast we mostly stayed at premier inn but the breakfast was always poor and you now have to ask for the room to be cleaned. Holiday inn breakfast was always hot they had more choice and the staff were helpful, only problem we had was they had decaf tea the first day but couldn’t find any after that, it wasn’t a major problem as we always take our own, but most places do have it. I have AF and am not aloud caffeine. Chef always checked all was ok and asked if we needed anything else.